What’s the express my order will be shipped by?
-According to different shipping address, it will be shipped by different express.
How do I track my orders?
-When the order is shipped, we will update your account to display the tracking number on the order page. You can track the order by the tracking number we provided.
How do I know when the order will be shipped?
-When your order is shipped, you will receive an E-mail confirmation with the tracking number.
How long will it take for my order to ship?
-All orders take 1-3 business days to handle. It might take longer during high volume season. Please contact us if you have any question via faithshield@163.com.
Can I send the order to someone else?
-Yes, the order can be sent to a different address than the billing address. After entering your billing address at checkout, you can enter a new shipping address.
What is the express for delivery?
-Shipping methods we use: POST, E-POST first class, FedEx, UPS, DHL, SF-Express, etc.
We have our warehouses in United Kingdom, United States, Japan, and Canada, based on every guest’s different country and different coat, we will use different logistics methods.
All business days listed are Monday-Friday, excludes US Holidays.
If you have any problems please contact faithshield@163.com.
Where can your products be shipped to?
-The United States, Russia, Ukraine, Kazakhstan, New Zealand, Japan, Vietnam, Spain, Thailand, Israel, the United Kingdom, Hong Kong, mainland China, Taiwan, Australia, Norway, South Korea, Turkey, Denmark, Netherlands, Finland, Brazil, Mexico, Saudi Arabia.
PAYMENT
Can I cancel my online order?
-Yes, you can cancel your order online by yourself before payment
After payment, you need to contact faithshield@163.com to cancel your order.
The address I entered was correct, but it was not accepted. What should I do?
-Does the address you entered match the file address of the credit card company? Any question, please contact our customer service center at faithshield@163.com.
Do you accept PAYPAL?
-Yes, you could pay for your order via PayPal, please select “PayPal” at checkout and follow the instructions to login via PayPal.
Can I use a debit card?
-Yes, you could use debit CARDS with a Visa or MasterCard logo.
What payment methods do you accept?
-We accept Visa, MasterCard, debit card with Visa or MasterCard logo, and PayPal.