RETURNS AND SHIPPING POLICIES
EXCHANGES
We offer free exchanges within the China for any problems that may come up when you first receive your item(s), such as an incorrect shipment or product defects (rare, but we’re not perfect). We DO NOT offer free exchanges for products that have been worn and/or damaged by the user. This includes normal wear and tear, improper fit because of use, and further modification beyond the initial fitting.
To exchange your product or another accessories, please send an email to faithshield@163.com with your order number and the item(s) you need to exchange. More specific details can be found on “How do I exchange an item?” on the Help page.
RETURNS
Faithshield accepts returns for unused, unaltered, and undamaged items for a full refund within 30 days of the original purchase. That being said, we proudly stand behind our products and assess returns on a case-by-case basis with guest satisfaction as our highest priority. We'll always do our absolute best to deal with each situation with the best possible judgement and fairness; we hope our guests will be fair and reasonable with us as well.
Complete the above form to begin the return process. Once your return has been authorized, please mail the unwanted item back to us at the following address:
Fei shiyang
Address:
YuQiaoDongLu 1085, BaLiDuShi
Tongxiang,Zhejiang,China
314500
Phone: 18258372705
Email: faithshield@163.com
If we have made a mistake on your order, we will cover all shipping costs for returns. Otherwise, you will be responsible for paying all shipping costs associated with returning the item. You will be refunded within 10 business days of our receipt of your item, and the credit will automatically be applied to your original method of payment. When returning a gift, you'll receive your refund only in Faithshield' store credit. Shipping costs are non-refundable.